:root{--bg: #f4f5f7;--surface: #ffffff;--line: #dfe3e8;--line-soft: #eceef1;--text: #1f2933;--text-soft: #6b7480;--accent: #1a4f8a;--accent-dark: #143c69;--danger: #b42318;--danger-bg: #fdf3f2;--side-bg: #1b2634;--side-line: rgba(255, 255, 255, .1);--side-text: #aab5c4;--side-bright: #f0f3f7;--side-dim: #8592a5}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px;line-height:1.45}h1,h2,h3{margin:0;font-weight:600}h2{font-size:15px}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.boot{padding:48px;color:var(--text-soft)}.app{display:flex;align-items:flex-start;min-height:100vh}.sidebar{flex:0 0 240px;width:240px;height:100vh;position:sticky;top:0;display:flex;flex-direction:column;background:var(--side-bg);color:var(--side-text)}.sidebar-head{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--side-line)}.brand-mark{flex:none;display:flex;align-items:center;justify-content:center;width:26px;height:26px;border-radius:4px;background:var(--accent);color:#fff;font-size:14px;font-weight:600}.brand{color:var(--side-bright);font-weight:600;font-size:14px;line-height:1.25;white-space:nowrap}.brand-sub{color:var(--side-dim);font-size:11px;line-height:1.25;white-space:nowrap}.sidebar-nav{flex:1;overflow-y:auto;padding:10px 8px}.nav-group+.nav-group{margin-top:14px}.nav-group-title{padding:0 8px 5px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.09em;color:var(--side-dim)}.nav-item{display:flex;align-items:center;gap:10px;padding:7px 8px;border-radius:4px;color:var(--side-text);white-space:nowrap;transition:background-color .12s ease,color .12s ease}.nav-item:hover{background:#ffffff12;color:var(--side-bright);text-decoration:none}.nav-item.active{background:var(--accent);color:#fff;box-shadow:inset 3px 0 #7fb0e8}.icon{flex:none;width:18px;height:18px}.nav-item .icon{color:var(--side-dim)}.nav-item:hover .icon,.nav-item.active .icon{color:currentColor}.sidebar-foot{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;border-top:1px solid var(--side-line)}.role{color:var(--side-dim);font-size:13px}.sidebar-exit{display:flex;align-items:center;gap:6px;background:transparent;border-color:#ffffff2e;color:var(--side-text)}.sidebar-exit:hover{background:#ffffff17;color:var(--side-bright)}.sidebar-exit .icon{width:16px;height:16px}.sidebar-credit{padding:8px 12px;border-top:1px solid var(--side-line);color:var(--side-dim);font-size:11px;text-align:center}.sidebar-credit:hover{color:var(--side-text)}.content{flex:1;min-width:0;max-width:1560px;margin:0 auto;padding:16px 20px 40px}@media (max-width: 900px){.sidebar{flex-basis:56px;width:56px}.brand-text,.nav-group-title,.nav-label,.role,.sidebar-credit{display:none}.sidebar-head,.sidebar-foot{justify-content:center;padding:12px 0}.sidebar-nav{padding:10px 6px}.nav-item{justify-content:center;padding:8px 0}.nav-group+.nav-group{margin-top:10px;padding-top:10px;border-top:1px solid var(--side-line)}.content{padding:12px 12px 32px}}.stack{display:flex;flex-direction:column;gap:12px}.panel{background:var(--surface);border:1px solid var(--line);border-radius:4px}.panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:12px 14px;border-bottom:1px solid var(--line-soft)}.panel-note{margin:3px 0 0;color:var(--text-soft);font-size:12px}.panel-body{padding:12px 14px;overflow-x:auto}.panel-body>*+*{margin-top:12px}.sub{font-size:13px;color:var(--text-soft);margin-bottom:6px}.two-col{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:16px}.btn{padding:6px 12px;border:1px solid var(--line);border-radius:4px;background:var(--surface);color:var(--text);font:inherit;font-size:13px;cursor:pointer}.btn:hover{background:var(--line-soft)}.btn:disabled{opacity:.55;cursor:default}.btn-primary{background:var(--accent);border-color:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-dark)}.btn-quiet{padding:3px 8px;font-size:12px}.btn-danger{color:var(--danger)}input,textarea,select{font:inherit;font-size:13px;padding:5px 8px;border:1px solid var(--line);border-radius:4px;background:#fff;color:var(--text);width:100%}input[type=checkbox]{width:auto}input:focus,textarea:focus,select:focus{outline:2px solid rgba(26,79,138,.25);border-color:var(--accent)}textarea{resize:vertical}label{display:block;font-size:12px;color:var(--text-soft)}label>input,label>textarea,label>select{margin-top:3px;color:var(--text)}.chip{padding:4px 10px;border:1px solid var(--line);border-radius:12px;background:var(--surface);font:inherit;font-size:12px;cursor:pointer}.chip-on{background:var(--accent);border-color:var(--accent);color:#fff}.tabs{display:flex;gap:4px;flex-wrap:wrap}.tab{padding:6px 12px;border:1px solid var(--line);border-radius:4px;background:var(--surface);font:inherit;font-size:13px;cursor:pointer}.tab-on{background:var(--accent);border-color:var(--accent);color:#fff}.table{width:100%;border-collapse:collapse;font-size:13px}.table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.03em;color:var(--text-soft);font-weight:600;padding:6px 10px;border-bottom:1px solid var(--line)}.table td{padding:6px 10px;border-bottom:1px solid var(--line-soft);vertical-align:top;white-space:nowrap}.table tbody tr:hover{background:#fafbfc}.num{text-align:right;white-space:nowrap}.cell-time{white-space:nowrap;color:var(--text-soft)}.cell-clip{width:30%;max-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cell-actions{white-space:nowrap;text-align:right}.cell-actions .btn+.btn{margin-left:4px}.row-urgent{background:var(--danger-bg)}.row-urgent:hover{background:#fbeceb}.row-active td:first-child{box-shadow:inset 3px 0 0 var(--accent)}.badge{display:inline-block;padding:1px 7px;border-radius:10px;font-size:11px;white-space:nowrap;border:1px solid transparent}.risk-red{background:#fbe6e4;color:#8b1a12;border-color:#f0c2bd}.risk-orange{background:#fdf0dd;color:#8a5008;border-color:#f0d6ab}.risk-yellow{background:#fbf5d6;color:#6f5a09;border-color:#e9dfa6}.risk-green{background:#e5f3ea;color:#245c39;border-color:#bcdcc8}.status-escalated{background:#fbe6e4;color:#8b1a12;border-color:#f0c2bd}.status-queued{background:#eef2f7;color:#3a5170;border-color:#cfd9e6}.status-active{background:#e8f1e9;color:#2c5a34;border-color:#c6dcc9}.status-closed{background:#f1f2f4;color:var(--text-soft);border-color:var(--line)}.tag{font-size:11px;color:var(--text-soft);border:1px solid var(--line);border-radius:3px;padding:0 5px}.empty{padding:24px 8px;text-align:center;color:var(--text-soft);font-size:13px}.notice{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 10px;border-radius:4px;font-size:13px}.notice-error{background:var(--danger-bg);border:1px solid #f0c2bd;color:#8b1a12}.notice-warn{background:#fdf0dd;border:1px solid #f0d6ab;color:#8a5008}.login-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.login-card{width:340px;background:var(--surface);border:1px solid var(--line);border-radius:4px;padding:24px}.login-card>*+*{margin-top:14px}.login-card h1{font-size:18px}.login-note{margin:4px 0 0;color:var(--text-soft);font-size:12px}.login-card .btn{width:100%;padding:8px}.dialogs-layout{display:grid;grid-template-columns:minmax(0,1.9fr) minmax(0,1fr);gap:12px;align-items:start}@media (max-width: 1100px){.dialogs-layout{grid-template-columns:minmax(0,1fr)}}.filters{display:flex;gap:6px;padding:10px 14px 0;flex-wrap:wrap}.head-badges{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.dialog-thread{max-height:60vh;overflow-y:auto}.message{border:1px solid var(--line-soft);border-left:3px solid var(--line);border-radius:3px;padding:8px 10px}.message-user{border-left-color:#8a929c}.message-bot{border-left-color:var(--accent);background:#fbfcfd}.message-operator{border-left-color:#2f855a;background:#f8fbf9}.message-head{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-soft)}.message-author{font-weight:600;color:var(--text)}.message-time{margin-left:auto;white-space:nowrap}.message-text{margin:4px 0 0;white-space:pre-wrap}.reply{border-top:1px solid var(--line-soft);padding:12px 14px}.reply>*+*{margin-top:8px}.reply-actions{display:flex;justify-content:flex-end}.period{display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap}.period label{width:150px}.presets{display:flex;gap:6px;margin-left:auto}.metrics{display:flex;gap:10px;flex-wrap:wrap}.metric{min-width:160px;padding:10px 12px;border:1px solid var(--line-soft);border-radius:4px;background:#fbfcfd}.metric-label{display:block;font-size:12px;color:var(--text-soft)}.metric-value{display:block;margin-top:2px;font-size:20px;font-weight:600}.record-form{border:1px solid var(--line);border-radius:4px;padding:12px;background:#fbfcfd}.record-form>*+*{margin-top:10px}.record-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px}.field-wide{grid-column:1 / -1}.record-actions{display:flex;gap:8px}.panel{overflow-x:auto}